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NEW QUESTION 35
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

  • A. Once a user rejects the article, it moves to the previous step.
  • B. A Workflow process can only be used while creating and editing the articles.
  • C. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
  • D. Once a user rejects the article, the system automatically deletes the article.
  • E. In Workflow you cannot reassign a task to another user or team.

Answer: A,C

Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user’s Inbox in Knowledge Advanced. When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4

 

NEW QUESTION 36
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)

  • A. Article Aging
  • B. Search Accuracy
  • C. Click-Though Rate of External Documents
  • D. Words without Concepts
  • E. Questions with High Score Answer

Answer: A,C,D

Explanation:
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, Data Integration and the report.
To view the following reports, select OKCS and the report.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75

 

NEW QUESTION 37
Which statement is true about generic objects?

  • A. CRUD operations cannot be performed with generic objects.
  • B. Batching and chaining operations are supported only by generic objects.
  • C. A generic object representation must be built for custom objects.
  • D. A generic object representation must be built for handling standard objects.

Answer: B

Explanation:
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
Reference:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html

 

NEW QUESTION 38
Which action can be performed on published reports?

  • A. modify report permissions
  • B. add page breaks
  • C. enable drill-down links for report levels
  • D. activate run-time selectable filters

Answer: D

Explanation:
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variables in the report, bypassing the Search window.

 

NEW QUESTION 39
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

  • A. Make the answer status private, make the required changes, and republish it.
  • B. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
  • C. Add a conditional section within the answer with any access level.
  • D. Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.

Answer: D

Explanation:
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections.
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition

 

NEW QUESTION 40
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