4 Popular Myths about Cloud Phone Systems You Should Know


The need for bridging business communication gaps has never been more apparent. But how many of us would be willing to go that extra mile and switch to a more technologically capable platform, such as cloud telephony? The primary reason why people are reluctant is that there are lots of myths surrounding every new technology. Cloud business phone is, without a doubt, one such tech that is subject to many misconceptions. Here are some popular ones debunked for you.

Myth 1: Cloud Phone Systems are Expensive

An advanced Cloud PBX software is considerably less expensive than traditional PBX systems. They don’t require any extra space, which solves the infrastructure problem. Cloud telephony providers generally take care of system upgrades, leaving businesses to focus on their operations and lowering maintenance expenses. Because everything is on the Cloud, cloud-based business phone systems do not include installation or local set up costs.

Myth 2: There’s a High Risk of Data Leak

Cloud service providers’ network connections are quite secure. Cloud business phone providers utilise encryption to make it safe to store any data and prevent data leaks. Cloud-based telephony systems may assist organisations by providing a secure platform for conducting their business, especially when multiple functions (such as notes, contact databases and so on) are combined within the cloud telephone. It gets managed in one place and responsabilities are clearly defined; this in contrast with traditional systems, where these kind of data are often stored locally at the user’s level.

Cloud computing allows anyone to access their data from anywhere, at any time, but this would be possible only when the user is authorised and has the right permissions. In addition, cloud telephony companies generally comply with industry norms to keep your data secure, so it’s far better and secure than traditional telephone systems and the local character of information storage.

Myth 3: Cloud Phone Systems are not Flexible

Cloud telephony solutions intend to help businesses reduce their costs in the long term. They offer a scalable platform that allows firms to scale up or down, as and when required. Cloud telephony also allows existing lines, or better numbers, to be ported to the Cloud, ensuring that companies do not lose any clients and brand value.

Often cloud platforms come with automated routings and tools to manage inbound calls and enquiries. This then further reduces the number of personnel required and allows for greater flexibility. This means clients receive quicker answers and less waiting time. On top, if you look at a fully integrated cloud PBX system it seamlessly integrates a CRM and provides an improved client experience, which will lead to better customer retention rates.

Myth 4: Cloud Telephony is only meant for Large Businesses

Regardless of the size of a company, switching to cloud telephony is beneficial. Not only because of the aforementioned points, but also because cloud telephony has more advanced capabilities. Features and option that are unavailable in a standard business telephony or even customer call centre setups. Cloud telephony provides precise call analytics, often offers call recording and an IVR system that allows you to assign key presses to different departments, making customers feel like they are dealing with a big business whilst you can direct the customer to the right person instantly.

In reality, it is beneficial to invest in a cloud phone system for small business, since it will lower your costs and in addition, you’ll be able to better manage your staff and your customers. Now that you know how beneficial cloud telephony is, get out there and get in touch with a supplier today.

The author is working in a recognised company offering cloud business phone at competitive prices. In this article, he enlists some myths about cloud telephony for businesses. To learn more, visit https://tiggadesk.com/

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