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Direct Inward Dialing (DID) services allow an individual to call directly into a private branch exchange (PBX) of an organization by offering a set of numbers. DID is not like traditional telephone systems. The company does not need to obtain a separate phone line for each workstation. It is reliable and convenient, which allows businesses to remain available to customers at all times and allows for effective communication between employees. You can also use the advanced calling features and flexibility to stay connected while on the go.

DID services offer many benefits to businesses that are not available with traditional phone service. One of the greatest advantages of DID services is the ability to obtain customized phone numbers from any country. This allows you to have a local presence wherever you are, regardless of where you live. This not only improves internal communication, but also speeds up customer service. It also ensures that you never miss a crucial call from your client or customer again.

Cut Overheads With DID Services

These benefits are in perfect harmony with the financial benefits of DID services. You can cut costs and increase your revenue by switching to DID services from a traditional telephone system. Let’s take a look at six ways DID services can be used to reduce operating costs for businesses.

1. Cheap International Calls

International calls can be costly for businesses that deal with clients and customers around the globe. International calls over the PSTN network can be costly. However, the destination of the call is irrelevant in VoIP-based DID phone systems. DID is a great option for businesses with international clients and those who operate in multiple countries.

2. Internal Communication Free

VoIP-based DID calls, as mentioned above, require an internet connection. This is a prerequisite for all businesses. This eliminates the need for phone lines and connects all employees via the internet, regardless of their physical location. This free service allows companies to save hundreds of thousands of dollars each year and gives instant access to their co-workers from any location, no matter if they are working remotely or in another country.

3. Additional Features Available at No Charge

DID services not only allow you to make international and local calls but also offer many other features that will simplify your day. Although traditional PBX systems offer call queueing, group ringing and call transfer, businesses will need to pay an additional fee. DID service providers, on the other hand, offer features such as caller ID, voicemail and voicemail transfer, voicemail and voicemail voicemail IVR and call conferencing. They also provide call recording, blacklist/whitelist and callback hotlines.

4. No special equipment

You can access DID services via your mobile phone, tablet or laptop. You don’t need any other requirements than a stable internet connection. While businesses can invest in high-end headsets, phones and speaker systems, the VoIP phone system doesn’t require any specific equipment. This allows them to make use of advanced features without having to spend a lot.

5. Zero Maintenance/Upgrade Charges

The DID VoIP phone system works over the internet so it doesn’t require any maintenance. There is no need for you to purchase specialized equipment. The DID system does not require that you sign a contract or pay to upgrade it. You only pay what you use. All security updates and new services are provided by the service providers without any additional charges.

6. All-in-one solution

VoIP-based DID services are a cost-saving option that eliminates the need to use multiple applications. It is also a complete system with many features. The VoIP system can be used to make calls, as well as group and conference calls. It also allows for instant messaging between employees. The auto attendant feature allows you to skip paying for a dedicated person who answers and forwards calls. One DID service will suffice to cover most communication needs.

DID services, or VoIP business telephone systems, can be the first step in a start-up or small business to reduce costs and increase productivity. DID services offer significant value without compromising on advanced communication and collaboration capabilities. Companies can save money by not signing up for multiple applications and systems, which will help reduce operating costs while maximizing efficiency.

Do you want to switch to VoIP-based DID? To get a demo of our advanced system, schedule a call with us.