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NEW QUESTION 50
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

  • A. False
  • B. True

Answer: A

Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.

 

NEW QUESTION 51
A developer needs to send Account records to an external system for backup purposes. The process must take a snapshot of Accounts as they are saved and then make a callout to a RESTful web service. The web service can only receive, at most, one record per call.
Which feature should be used to implement these requirements?

  • A. Workflow
  • B. Process Builder
  • C. Queueable
  • D. @future

Answer: B

 

NEW QUESTION 52
How do you make an article visible in the featured content section?

  • A. Add a new record to “Knowledge Base Featured” table.
  • B. Select the Featured check box in the article.
  • C. Add the article to the featured content related list in a knowledge base.
  • D. Add a new record to the “Featured Content” table.

Answer: C

Explanation:
Explanation/Reference:

 

NEW QUESTION 53
ServiceNow doesn’t recommend having a service for generic requests in the service catalog.

  • A. False
  • B. True

Answer: A

Explanation:
It is actually recommended to have a generic request in the Service Catalog.

 

NEW QUESTION 54
Conflict Detection must be triggered manually for Changes using the Check Conflicts UI action.

  • A. False
  • B. True

Answer: A

Explanation:
Explanation
“The Check Conflicts UI Action runs the Conflict Detection logic manually and populates the results in the embedded list view.”

 

NEW QUESTION 55
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