Best Mobile Phone Insurance in Australia: Mobile Phone Insurance Review

Whether you purchase your mobile phone outright or mobile phone plan, it is still considered a quite expensive investment. And considering how much we use it in our everyday lives and most of us carry it everywhere we go so it is fairly easy to consider it could be stolen, damaged, or lost. Luckily, you can get the best mobile phone insurance in Australia.

What is mobile phone insurance?

Mobile phone insurance provides cover for your iPhone or other gadgets. Mobile insurance can be obtained through your content insurance or from your mobile phone provider. Mobile phone insurance is the easiest way to offset the cost of repair or replace in the event that your mobile phone gets damaged, lost, or stolen.

Some important things to consider when getting the Best Cell Phone Insurance 2021 in Australia

  • Will they cover you for loss and theft?
  • What is the cancellation policy?
  • Is water damage covered?
  • What is the payment billing cycle?
  • Will you get the same model as your replacement? And will you get it by a certain time?
  • Will you be limited in the number of replacements allowed?
  • Will it cover replacement of accessories like earphones and cases for loss or damage

Please note that similar to any other content policies, mobile phone insurance may not cover you if your phone is lost or damaged because of circumstances that may easily be prevented, for example, you might not be covered if you left your phone in an unlocked car.

Best mobile phone insurance in Australia


1. Telstra StayConnected Plus

Telstra’s StayConnected Plus offers two different types of coverage, StayConnected and StayConnected Plus.

Telstra StayConnected

  • Monthly premium: $13
  • Cover up to two device replacements in a 12-month period.
  • Good cancellation policy: you can cancel the service at any time.
  • Include 2GB backup (cloud)
  • An excess fee ranging from $140-$220 depending on your device.

Telstra StayConnected Plus
StayConnected Plus offers all the same benefits as StayConnected with a few additional features, such as:

  • Monthly premium: $15
  • Tech support with access to data back up and restore
  • Include 2GB backup (cloud)
  • Security for phones and tablets

2. Phoneinsure

  • Yearly premium: $89
  • Brand new replacement mobile phone or other devices (as opposed to refurbished or used items).
  • Cover up to $1,000 for theft, loss or accidental damage.
  • The mobile phone can only be insured within six months of purchase.
  • Mobile phones more than 31 days old will not be covered within the first 14 days of insurance purchase

3. Covertec

  • Premium is based on the value of your mobile phone or handset.
  • Cover for theft, loss or accidental damage.
  • Cover your mobile phone overseas for a maximum period of 28 days.
  • $100 excess fee applies.
  • Replacements are of equal value to your original mobile phone.

4. AppleCare Protection Plan

Apple owners whose warranties have run-out can buy an additional year of warranty under the AppleCare Protection Plan.

  • The premium cost of $99 for two years.
  • Cover for breakdown, mechanical failure or defects to the phone.
  • Include Technical phone support for two years.
  • Express replacement service and cover for overseas repair and replacement costs.
  • Does not cover you for loss or theft of your iPhone. Some accidental damages may be covered.

5. Mobile Rhino

  • A yearly premium of $129.
  • Cover for two replacement phones or $1,000 worth of merchandise, whichever is the lesser.
  • $99 excess fee applies.
  • Cover theft, loss, and accidental damage.
  • The replacement may be refurbished mobile phones.

6. Optus Insurance Plus

Optus Mobile Phone Insurance is only available if you purchase the device from Optus. They offer a few different coverage levels, such as:

Optus Standard Insurance

  • Monthly premium: $8.99.
  • Cover theft, loss or accidental damage (excluding electronic breakdown).
  • Cover for up to $800 including reimbursement for $300 worth of calls if your phone is lost or stolen.

Optus Smart Insurance
This plan is sold exclusively for iPhones and the HTC Dream.

  • Monthly premium: $13.99.
  • Cover theft, loss or accidental damage (including electronic breakdown).
  • Cover both in Australia and overseas for up to $2,000.
  • $100 excess applies to repair and a $250 fee to replace mobile phones.

7. Vodafone Cover Me

  • Monthly premium: $11
  • Cover loss, theft or accidental damage (up to three times a year).
  • Cover mobile phone insurance up to the value of $1,700 along with $100 towards damaged accessories.
  • Reimbursement for $500 worth of calls if your phone is lost or stolen.
  • Cover up to $300 to hire or temporary replacement of a device when you are overseas.

7. Virgin Mobile Insurance

  • Monthly premium: $9.95.
  • Cover for repairs or replacement for lost, stolen or damaged phones.
  • Cover up to $5,000 per claim.
  • Cover for up to $1250 worth of unauthorised calls if your phone is lost or stolen.
  • Cover up to $500 to hire or temporary replacement of a device when you are overseas.
  • $200 excess for iPhones insurance and $125 for any other smartphone


So is mobile phone insurance worth it?

While a backup plan is always handy in case your mobile phones ever get lost, damaged, or stolen; you should always get a closer look at your insurance policy before you get your mobile phone insurance.

Please note that mobile phone manufacturers are not obliged to refund or replace your mobile phones. Your claim could be rejected for numbers of reasons, such as:

  • You can’t prove your purchase.
  • The damage appears to be purposeful, or because of neglect in which you fail to take reasonable steps to avoid (or minimise) your loss.
  • You are suspected to have engaged in any fraud or misuse of the insurance.
  • Your lost mobile phone can be located using the alarm or location function.
  • Too much time has passed in between purchasing your phone and getting a mobile phone insurance cover. In order for your insurance to be valid, you will need to get mobile phone insurance within specific numbers of days after you purchase your phone.

I will strongly suggest you read the mobile phone insurance policy fine print and take time to understand what type of losses are covered, what type of replacements you will receive.

Hope this article helps you learn the best mobile phone insurance in Australia. If you have other questions please contact me.

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