eCommerce CRM Software Examples

Whether you’ve decided to build a CRM system or a SaaS system for your eCommerce business, it’s important to look at existing solutions. By evaluating popular CRMs, or customer relationship management systems, you can capitalize on industry trends, see what your competitors are doing right, and see where they’re going wrong. This will help you meet users’ needs, stay relevant, and better understand users’ expectations.

Let’s not waste time and get right into the top five CRM software solutions for the eCommerce domain. Grab something delicious and enjoy our CRM software examples!


Who hasn’t heard of Salesforce? This CRM giant was the first company to offer cloud-based customer relationship management solutions. Started in a San Francisco apartment in 1999, Salesforce launched an initial public offering (IPO) five years later, raising $110 million. Marc Benioff along with three other co-founders ─ Parker Harris, Dave Moellenhoff, and Frank Dominguez ─ managed to sell the idea of using a web browser as a CRM interface and convince users that data is protected against intrusion and loss.

Today, Salesforce holds a 20% share of the CRM software market and is estimated at $17 billion. It has more than 36,000 employees and 150,000 customers including Crocs, ecco, Converse, Columbia, Clarins, Lacoste, L’Oreal, Panasonic, Pandora, and s.Oliver.

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