Fix QuickBooks has Stopped Working or Not Responding Error

Are you facing one of the most frequent technical errors in QuickBooks, ‘QuickBooks has stopped Working or not responding’? If yes, then there is no need to bother as you are not the only one facing this snag. This article shall apprise you with assorted avenues for resolving this Error.

QuickBooks is composite and multipronged accounting software that has brought a revolution across the accounting and marketing sectors. It offers innumerable services for ensuring productivity and efficiency across organizations. However, in association with its advantages, QuickBooks is also fraught with numerous technical glitches and errors which hamper its functionalities. One of such prominent technical issues pops up as QuickBooks has stopped working error. It is one the most frequently witnessed technical snags in QuickBooks and leads to sudden software shutdown. It may, in turn, lead to loss of essential data and unnecessary delay in the execution of your assignments.

You may also read : How to Mend QuickBooks Error 7300?

What triggers ‘QuickBooks has stopped working Error’ ?

There are assorted and far-reaching factors that incite this Error. Some of the chief causes behind the Error are mentioned below:

  • Company file name being excessively long.
  • Corrupted file, namely ‘QBWUSER.INI.’
  • Damaged Hard drive.
  • Your system is infected by some virus or malware.
  • QB files are getting damaged.
  • Malfunctioned Windows Operating System.

You need not worry as we have a reliable remedy to this error. Jump to the following section to get apprised with the various solutions for fixing this Error.

Methods to resolve QuickBooks has stopped working or Not Responding Error

Your wait is finally over as this section contains several viable methods for resolving the Error. Go through each solution carefully without skipping any step.

Solution 1: Use QuickBooks Install Diagnostic Tool

  • Download the QuickBooks Install Diagnostic Tool
  • Save the file to the PC where QuickBooks is installed
  • Turn off any program/application running on the computer.
  • Execute the QuickBooks Install Diagnostic Tool and wait for the diagnosis to conclude.
  • Once over, fix any issues (if identified) and restart your system.
  • Check if the Error got rectified. If it still continues to bother you, follow the next solution.

Solution 2: Restart your PC and Temporarily Disable your Antivirus Software

  • Restart your system
  • Temporarily disable your antivirus.
  • Open QuickBooks Desktop and start using the software and check if the Error got resolved.

Solution 3: Alter the name of ‘QBWUSER.INI.’

‘QBWUSER.INI’ is a cardinal QuickBooks -related file that governs several functionalities of the software. Renaming ‘QBWUSER.INI’ can solve many issues faced in QuickBooks Desktop. To rename the file, follow the directions provided below:

  • You need to open ‘Windows Explorer’ and find the path:
  • ‘\Users\ user\AppData\Local\Intuit\QuickBooks’
  • Upon locating the QBWUSER.ini file, rename it by right-clicking on it and choosing ‘rename.’
  • Add ‘.old’ at the end of the file name.
  • Furthermore, you also need to rename the ‘EntitlementDataStore.ecml’ file by adding ‘.old.’ at the end of the name.
  • Renaming these files actually prevents QuickBooks from accessing them. Due to their vitality towards software’s functioning, QuickBooks creates a fresh copy of these files. New files won’t have any issue(s).
  • Once you have renamed these files, open QuickBooks again and check if the Error got sorted out.

Solution 4: Reinstall QuickBooks using Clean Install

  • From the Start menu, head to ‘Control Panel.’
  • Go to ‘Programs and Features.’
  • From the list of programs that show up on the screen, search for ‘QuickBooks Desktop.’
  • Click on it and then select ‘Uninstall/Change.’
  • Opt for ‘Uninstall.’
  • Wait for the uninstall process to conclude.
  • Once the process is over, install QuickBooks Desktop again using the Clean install Tool. Make sure that you have your license and product keys at your disposal while installing the software.
  • Once the process is done, restart your system and then open QuickBooks Desktop again to check if the issue got resolved.

Solution 5: Make a New Admin User.

The creation of a new Admin User may resolve the Error. To create a new Admin, implement the following steps:

  • From the ‘Start’ menu, head to ‘Settings’ and then to ‘Accounts.’
  • Go to ‘Family & other users.’
  • Choose the name of the account owner.
  • Select ‘Change account type.’
  • Under Account type, click on ‘Administrator.’
  • Click on ‘OK’.
  • Then, Sign in with this new account and open QuickBooks.
  • Check if the Error got resolved.

Solution 6: Access the company file from a different folder location

  • Press ‘Win + E.’ The ‘My Computer’ window opens up on the screen.

  • Search for the data file having the ‘.qbw’ file extension.

  • Browse the network drive on which the data file is located
  • Right-click and choose ‘Copy’ after finding your company file
  • After that, head to ‘C: Drive.’
  • Create a new folder and name it ‘QBTEST.’

  • Open this folder and paste your company file into it.
  • Open QuickBooks Desktop software.
  • Choose ‘Restore Existing Company’ through the ‘C:\QBTEST’

  • Open the file copied to the ‘QBTEST’
  • Verify whether the snag got resolved. If not, follow the subsequent solution.

Solution 7: Scan for Bad Sectors.

  • Press ‘Win + E’ keys together to open the ‘Windows File Manager.’
  • Right-click on ‘C’
  • Choose ‘Properties,’
  • Select ‘Check now’ after selecting the ‘Tools’
  • Place a checkmark beside Automatically fix file system errors and ‘Scan for and attempt recovery of bad sectors,’
  • Select ‘Start.’
  • You need to wait till Windows concludes with the scan and repair process.

Solution 8 Check Internet Connectivity

Make sure that you have a seamless internet connection. Poor internet connectivity may also lead to the ‘QuickBooks has stopped Working’ Error.

You may also read : How to Resolve QuickBooks Error Code 179?


We hope that the steps mentioned within the ambit of this article helped you resolve the ‘QuickBooks has stopped Working’ Error in QuickBooks. If you come across any difficulty while implementing any of the above-mentioned solutions, or have any queries related to the same, feel free to contact our QuickBooks enterprise support team, which is available 24*7.

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