How A Business Can Benefit From Having 1300 and 1800 Numbers

Are you looking for ways to improve the handling of arriving customer traffic? Why not add 1800 and 1300 numbers to help you save money and time. Nowadays, businesses are starting to find out that 1800 and 1300 numbers Australia are a must have especially if they want to remain significant in highly competitive markets. But before we go into this, let’s take a closer look first at their differences and see which type would suit your businesses best.

What Are 1800 and 1300 Numbers?

1800 and 1300 numbers are somewhat identical. You can set them up similarly and they have the same functions and features. These numbers are completely portable and are not limited to a single geographical area or telephone exchange. They can also be customised based on the needs of individual businesses, thanks to their extensive range of routing and call handling alternatives.

Designed as inbound numbers, you can only use both the 1300 and 1800 for calls that are incoming. However, they are not the same in terms of the cost incurred by the call to the account holder and the caller.

How Are Callers Charged?

Often pertained to as Local Rate Numbers, the 1300 numbers cost is charged to the caller if the call is made from any Australian landline. However, the charges may go up if a mobile phone is used to make such calls. These charges may vary depending on the mobile phone company that sets the rates.

Aptly referred to as Toll Free or Free Call Numbers, the cost of 1800 numbers is free for the caller if the call is made from any telephone line or mobile phone in Australia.

How Are Account Holders Charged?

Incoming calls for both 1800 and 1300 numbers will incur charges for account holders. The cost will vary depending on the location where the call originated from. Account holders will be charged differently for the numbers. In general, the 1800 numbers cost is higher because it is handled solely by the account holder. On the other hand, the cost of 1300 numbers is lower because the cost of the call is divided between the account holder and the caller.

3 Types of Call Origins

It is important to understand the differences of the three different types of call origins as they may have varying costs for 1800 and 1300 numbers Australia. First, a local call is a call made using a landline from a local area where the 1800 or 1300 number is routed to. Next, a national call is a call made using a landline from beyond the local area where the 1800 or 1300 number is routed to. Lastly, a mobile call is a call received from a mobile device at any point within Australia.

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