How do I reach Lufthansa?

If you are traveling to your cousin’s wedding via Lufthansa airline with your family and your grandfather needs wheelchair support, you can reach Lufthansa customer service to request special assistance. If you don’t know the exact ways to contact them, then you can refer to the details mentioned below.

Different ways to contact Lufthansa:

Via phone number: Lufthansa is one of the most traveler-friendly airlines due to its services. If you wish to make the customized travel arrangements, then you can call the airline by using the official Lufthansa phone number USA soon; it will get connected to computer recorded voice that will instruct you to press one of the numbers from the given IVR menu:

  • Press 1: To select your language
  • Press 2: To book flight tickets
  • Press 3: To modify your booking
  • Press 4: To cancel the flight/ request a refund
  • Press 5: To track your luggage
  • Press 9: To request special assistance
  • Press #: To request a callback

After you press any of the options, your call will be forwarded to the Lufthansa customer care representative, who will provide a solution to resolve your issue or arrange special assistance as per your requirements.

Via live chat: Sometimes, people are not able to use the phone service of the airline and search for alternate mediums to get in touch with them. The best option, in that case, is live chat. To use these alternative following steps must be followed by the customers:

  • Visit the official Lufthansa airline website.
  • Select your language according to your region.
  • From the top of the homepage, select the option of help and support from the drop-down menu list.
  • You need to login into your existing Lufthansa account using your credentials to proceed further.
  • Now when you reach the “contact us” page, you will come across a chat window at the bottom of the page.
  • Click on the start chat button to avail of virtual assistance.
  • You can either choose one of the already mentioned problems or type your issue in the space provided and click on the arrow key to send your message.
  • Soon you will be responded to with the finest possible solution to eliminate your concern.
  • If you still want to talk to a live person to make the desired arrangements, you can request a callback at your preferred time.

Via contact form: Lufthansa allows passengers to share their traveling feedback or request special assistance by sending an email. It lets people fill out the contact form instead of sending emails to a particular address. To use this option following straightforward points must be carefully followed:

  • After visiting the official website and logging in to your account, you must navigate to the help and contact page.
  • Now you need to select the topic of your issue from the displayed list.
  • When you specify your problem, you will be displayed different alternatives to get in contact.
  • Click on the contact form link.
  • As the form is generated, fill in all the mandatory information of the passenger.
  • You will be provided message space; you must mention your request or issue in that message box.
  • Finally, attach the supporting documents to verify issues and press the submit button to end the procedure.

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