How Has Technology Improved Crisis Training?

In this fast-moving digital age, several companies are still dealing with analog approach when a crisis arises. They use hard copies and tabletop exercises to tackle the next potential emergency. This makes training employees particularly difficult. This is because the threats as well as the business are growing and evolving with time. It is next to impossible to constantly update the hard copy. No wonder, companies are incorporating technology as part of crisis training.

Following are the ways technology benefits your organisation during crisis scenarios –

Simulation: The best part about technology is you can sense real-life crisis. Today, crisis communication support extends to software platforms and applications which help in crisis management. For mock situations, the technology can stage a crisis using the software or app. It allows the employees to practice on how to handle the crisis well before. It is very similar to how the employees need to react when the actual event occurs.

Engagement of employees: Experiencing the motion of crisis is beneficial for employees. Therefore, every member of the organisation should participate in crisis training. It helps the employees to remember the role more effectively than opting for the traditional approach. The traditional approach was more about sitting around the table and reading through hard-copy crisis documents. In all situations, active learning is crucial. This means employee engagement increases and likely to learn something out of it.

Focused training efforts: In an organisation that needs to prepare for significant number of threats, it is extremely daunting to train the employees. However, crisis planning software and tools make the tasks easy as it allows the team members to cherry pick the plans and responses to include while educating the employees. When you consider crisis mobile apps, it provides the organisation with crisis documents such as checklists, communication plan, maps, contact list, and more. The team can include as many data of threats such as social media gaffes and severe weather emergencies. Considering the plans are digitised, you can run through specific scenarios for training employees. It only requires a few clicks.

Mobile apps make crisis training more seamless and the process gets frequent. They make sure the employees are aware of what to do during any crisis situation.

Crisis communication preparedness: Almost every crisis communication plan is going to get digital, especially within the first few hours of emergency event. By applying technology during crisis, employees get mentally prepared for handling any kind of communication needs which emerge from any event such as social media, press releases, websites, and media interviews.

If the crisis communication documents and statements get digitised, it gets easier to deploy crisis strategies. The crisis team can easily share every crisis document with the right people. It also enables quick and streamlined reviews as well as updates. The best part is when a crisis occurs, you will realise which employees are well-trained and who are not. You will be confident than ever to face the challenging tasks with appropriate crisis communication support.

Comments are closed