How to Fix Netflix problems on Windows 10

If you operate Windows 10 and use the Netflix app on it, then you expect to experience premium video streaming and excellent picture quality. But sometimes, the Netflix app crashes due to many reasons and causes issues. Let’s continue further to know more about the problem issues and how to solve them.

Possible errors appearing on Netflix

There are various reasons that may cause your app to stop instantly or crash. It includes network problems, system configuration failure.

In case your Netflix app is not running properly on Windows 10, you have to check that your system has the latest edition of Windows installed or not, Video drivers fully installed or not. There are several other causes of these issues like malicious app cache, virus-infected drivers or software, and so on.

Here is how you can troubleshoot the issue with your Netflix app:

Before starting you have to check these points:

  • Make sure that your app is running under the updated version.
  • Reboot your app.
  • Check whether your system is connected to a consistent and fast network connection or not.
  • Check whether the system resembles the correct date and time according to the current status.

Now, follow these steps to fix the Netflix issue:

Updating Graphics Drivers

Check that the graphics drivers and adaptors are running on the latest version or not. Also, make sure that it is compatible with the windows installed on your system. Check for the updated version of your app or Windows, as well.

In case, your driver is not the latest one, install the updated version of it by navigating the OEM webpage.

Resetting your Netflix app

To reset your Netflix Win app, follow the following steps:

  1. First of all, launch the “Settings” page and then go to the “Apps” section.
  2. Now you have to tap on the “Apps & Features” tab.
  3. Then search for the Netflix app by scrolling down the page.
  4. Hit the Netflix application and then tap on the “Advanced” options.
  5. Look for the reset panel from the list and then press the “Reset” option.

Related Articles:

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Upgrading or reinstalling the Netflix app

  1. First of all, go to the Windows Store and open it.
  2. Then look for the Netflix application. Once you find it, tap on it to launch.
  3. Look for any available updates. If there is any, then download the update.
  4. In case it doesn’t run on this version, remove the app by uninstalling it, and then install it again.

Flushing the DNS and reset TCP/IP

Sometimes your system crashes and fails to connect to the compatible server, not receiving internet signal or disconnects repeatedly. It means that your device is not connecting to the IP address.

You instantly need to reset the TCP or IP address. Then you have to flush your DNS settings and then reset your IP address again in order to connect to the available server.

Downloading the updated version of Silverlight 

If the issue persists, then you need to install the Silverlight program in order to stream your video more smoothly.

  • Netflix works on Silverlight for playing its videos on Win 10.
  • You have to install it by navigating the Webpage of Microsoft.
  • Then resume your system and check whether any issue related to this exists or not.

Allow Netflix to access prominent features of the graphics card

You have to allow Netflix to access all the exclusive features of the graphic card to operate much smoother than usual.

Removing the mspr.hds data file

Netflix works on DRM protected tool and runs on the Microsoft PlayReady function. It is recommended to remove mspr.hds data file from your system.

Follow these steps to remove mspr.hds file:

  1. Launch your file Explorer and then go to the “C” drive. Then hit the “Program Data” and after that, tap the “Microsoft” option. Now hit the “PlayReady” option.
  2. Now hit all of your mspr.hds data files and remove it. You have to empty your Recycle Bin also.
  3. You may also remove your file by navigating to Microsoft located into the “C” drive. Then hit the Windows and finally tap the “DRM” tab.
  4. Now you have to resume your system and open your Netflix application once again.

Ryan Smith is a creative person who has been writing blogs and articles about cyber security. He writes about the latest updates regarding and how it can improve the work experience of users. His articles have been published in many popular e-magazines, blogs and websites.

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