How to Handle Prescription Errors at Your Pharmacy

Even if you take every precaution possible, there is still a possibility that a prescription mistake will occur. What should you say to a patient who walks in and tells you that they were given the incorrect prescription that they were supposed to take? The next step is as follows.

Collect the necessary information.

The very first thing that has to be determined is whether or not the individual has really taken any of the drug, and if so, whether or not there have been any unfavorable side effects. Contact the doctor as soon as possible and share any relevant information you have concerning the medication, regardless of whether or not there have been any obvious side effects.

Additionally, you should seek assistance by contacting a drug information center. Whether the patient has any concerns or questions about what happened, it’s important to find out if there’s anything further you can do. Give them the contact information for any medical groups that deal with complaints from patients.


It is reasonable to expect that the patient would be disturbed in this scenario; thus, it is imperative that you demonstrate to the individual that you understand their predicament and are concerned about their wellbeing.

Make sure to check everything out

Conduct a thorough inspection of the drug as well as the container it came in. If you do this, you might be able to figure out what went wrong with the distribution of the medications. Additionally, make sure that the drug is kept in a secure location so that you may access it easily in the event that further examination is required.


You are going to need to carry out a comprehensive investigation in order to discover the reason(s) for the mistake. The performance of a root cause analysis is considered by a number of professionals in the health care industry to be one of the most efficient approaches to discover what went wrong.

Whenever you use this approach, the first thing you do is identify the problem. After that, you collect data and use the information you already have to determine the elements that caused the problem. The next step is to investigate the problem’s origins by looking for its underlying causes and following a chain of causes and effects in reverse order. Then you build solutions.

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