How to Resolve QuickBooks Payroll Update Error 15102?

QuickBooks is a comprehensive software that caters to payroll processing and other business needs. Users often encounter errors, especially during updates, and ignoring the recommended procedure can make the software susceptible to errors. QuickBooks Error 15102 is a payroll update error that occurs when users attempt to download or install the latest payroll updates. This article provides instructions on how to resolve this error.

A brief review of QuickBooks Error 15102

To update QuickBooks Payroll, certain system resources are necessary, such as a functional internet connection, Windows Administrator privileges, and access to the location where the update file is downloaded. If any of these components fail to function correctly, QuickBooks will generate errors. One such error is QuickBooks Payroll Update Error 15102, which displays the message “Error 15102: Failed to reset update” when encountered.

What are the Causes of QuickBooks Error 15102?

  • If QuickBooks Desktop is operating in multi-user mode within a terminal services environment.
  • When the download location specified for the update is either invalid or inaccessible, and shared download is activated.
  • When the user is not logged in as the Windows Administrator or running the application as an Administrator, and is using Windows Vista.

Signs and Symptoms of QuickBooks Error 15102

  • The error message appears on the screen while attempting to update the payroll.
  • The update for the QuickBooks payroll subscription service fails to download.
  • QuickBooks intermittently freezes for a few seconds, causing the PC to perform slowly.
  • The system becomes unresponsive or slow to respond to keyboard or mouse inputs.

Latest DIY Methods to Resolve QuickBooks Error 15102

This error can be frustrating, but there are a few troubleshooting steps you can take to resolve it. Here’s what you can try:

Method 1: Switch QuickBooks to single-user mode

  • QuickBooks can only be updated in single-user mode. If QuickBooks is currently operating in multi-user mode, log out all network users.
  • Open QuickBooks on the workstation that is facing issues.
  • Under the File menu, select “Switch to Single User.

  • Attempt to update QuickBooks Payroll again.

Method 2: Confirm Shared Download Location

  • Open QuickBooks and click on the Help tab, then select “Product Information.”
  • Take note of the location where QuickBooks will save the downloaded file.
  • Click on the Help tab again and select Update QuickBooks.

  • Under the Options tab, verify the download location.
  • If the location is incorrect, change it and select Yes for Shared Download. Then click Save.

Method 3: Run QuickBooks as an administrator

Sometimes, running QuickBooks with administrative privileges can resolve this issue. Right-click the QuickBooks desktop icon and choose “Run as administrator.” Try updating the payroll tax table again.

Method 4: Perform a clean install

If the above steps do not resolve the issue, you may need to perform a clean install of QuickBooks.

  • Uninstall QuickBooks from your computer,
  • Now reinstall it using the latest version downloaded from the QuickBooks website.

  • Make sure to back up your company file before performing a clean install.

Summing Up!

I hope the ongoing error is successfully fixed by using the above-mentioned error. However, if the error persists after trying these steps, it may be helpful to contact QuickBooks error support team for further assistance.

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