How to Resolve the QuickBooks Email Not Working Issue?

If you are facing the QuickBooks email not working issue, then this article is all you need. Make sure to grasp all the information contained in this article. By the end of the article, you shall be able to rectify the QuickBooks email not working issue quite easily.

You might see the following error message on your desktop screen:

What incites the QuickBooks email not working issue?

The causes for the same may include the following:

  • dll file may be broken.
  • Incorrect email settings may also be a reason behind the QuickBooks email not working.
  • Damaged or incorrect QuickBooks desktop installations.
  • An incomplete or flawed installation of Outlook.
  • Outlook launches in the background when you send emails through QuickBooks.


Steps to Resolve Email Issues in QuickBooks Desktop

You can try the solutions given below to solve this issue. You can save time and effort by calling our error Support if the issue still exists after trying the below mentioned techniques.

Solution 1: Ensure that Email Preference are set correctly

Before you start looking at the settings established in QuickBooks, open Outlook and sign in if you use Microsoft Outlook with Microsoft Exchange Server.

  • Opt for “Edit-> Preferences and then “Send Forms.”
  • Next, select the “Send Email using” option under the “My Preferences” page. Next, hit on “OK.”
  • If you determine that the preference is properly set, proceed as follows:
  • Now, proceed ahead with ‘Edit -> Preferences -> Send Forms.’


  • Tap on “OK” after choosing “QuickBooks Email” on the “My Preferences” tab.
  • Afterward, move to “Edit -> ‘’Preferences” then “Outlook,” and then hit on “OK.”
  • Right now, quit QuickBooks and other applications.
  • Restart Windows before launching QuickBooks.
  • Send the report via email now.


Solution 2: Ensure that email preference is set correctly in Internet Explorer

  • Prior to anything else, shut down QuickBooks and launch Internet Explorer.
  • Navigate to “Tools > Internet Options
  • Next, opt for the ‘Programs’
  • Verify that the proper email application is chosen as the default email program. For example, if you send emails through Outlook, Outlook should be selected, and vice versa for Outlook Express.
  • Close the Internet Explorer right now.
  • Email the report after opening QuickBooks.


Solution 3: Do not run QuickBooks as an administrator

  • Right-click on the QuickBooks icon. Choose “Properties.”
  • Select the ‘Compatibility’ tab now.
  • Click “Unselect” if “Run this software as Administrator” is selected. (If “Run this software as Administrator” appears to be grey, first select “Show Settings for All Users.”
  • Hit on “OK.”
  • Restarting QuickBooks will fix the problem where it won’t send emails.


Solution 4: Test & repair MAPI32.dll

Testing and repairing the MAPI32.dll file can fix the QuickBooks email not working issue.

  • Restart the Windows and your PC.
  • Open a document in Microsoft Word and head to “File > Send > Email as PDF document.” If no error is displayed, get help from technical support.
  • To fix error with Outlook or Office Suite and the MAPI settings, contact Microsoft Help and Support if an error occurs.
  • Email the report once the problem has been fixed.
  • Shut down all “Windows” and select “Windows Start.”
  • Navigate to “Computers” and “C: Windows System32.”
  • Double-click the “exe file” and follow the on-screen directions.
  • Restart your computer once “exe” has finished operating the MAPI32.dll file
  • Only attempt this if fixing MAPI32.dll fails to address the issue.
  • First, quit all of your open programs.
  • Go to “C: Program Files (x86)Common FilesSystemMSMAPI1033” using “file explorer,”
  • ‘MAPI32.dll’ should be renamed to ‘MAPI32.dll.OLD.’
  • Restart your computer, then launch “exe” once more.
  • Restart the computer if “exe” crashes.


Solution 5: Reinstalling QuickBooks

  • Following the saving of all incomplete work, close all open web pages and programs.
  • Hit on “Start” and enter “Task Manager.”
  • End any QuickBooks-related activities as soon as the “Task Manager” window appears.
  • After that, rename every QuickBooks application and program file using the clean install tool.
  • Switch off your computer.
  • Look for any folders that haven’t been renamed, then proceed by renaming them.
  • Uninstall the accounting program QuickBooks and restart the computer.
  • Keep your product number and license in hand.
  • You can either download an installation source copy from the internet or place an installation CD into your computer’s disc drive.
  • Run the installation wizard, then adhere to the directions displayed on the screen.
  • Launch QuickBooks and restart your program.
  • Update your QuickBooks desktop by selecting “Help” from the menu.
  • Try sending the email while your QuickBooks company file is open.


Final Words!

We hope the procedures above will help you fix the QuickBooks email not working error. If you require any additional information in the interim, please call us at our QuickBooks technical support number i.e., 1-800-761-1787. There is always assistance accessible from our side.

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