How To Simply Fix QuickBooks Payroll Not Working

QuickBooks Payroll Not Working is an error message that can appear suddenly while using QuickBooks. The error message can have multiple variations, some of which are “QuickBooks Payroll Connection Error” or “QuickBooks Payroll Network Problem”. You can see any of these error messages on your screen, and they usually have a single culprit, i.e. network connection. Hence, this error message clearly indicates a network issue because of which QuickBooks can’t connect to the internet. To troubleshoot this error message, you have to fix your network issues first. After reading this article, you’ll be able to fix this error message without any problem.

To understand more about this error message, you can always give a call to a team of QuickBooks Professionals at (1-855-948-3646).

Causes Of QuickBooks Online Payroll Issue

There are certainly some major reasons behind this error message. Being aware of these reasons can make it easy for you to resolve this error message. Understanding the cause of your error message can make it convenient for you to find a suitable solution. Go through the reasons given below:

  1. Incorrect time and date on your system.
  2. Some common major issues with your network connection.
  3. You are using Multi-User mode to send the payroll.
  4. Network Time Out error can cause the application to not connect with the server.
  5. The system browser firewall is blocking the QuickBooks from connecting to the internet.
  6. The security certificate of the application is incorrect.

Now that you can comprehend the reasons, it’s best you understand some pre-requisites before you start with the methods to resolve this error message.

Checklist Before Proceeding To Resolve QuickBooks Payroll Issue Today

Being aware of these major points is necessary as these steps can make your troubleshooting steps a lot easier. In fact, trying these or knowing these simple measures can resolve your error in no time. Go through the steps given below:

  1. Verify that the time and date on your system are correct. If they are not, try and fix them. Make sure you implement the correct settings to resolve this error message.
  2. Make sure to use the latest version of QuickBooks.
  3. Check whether you have a valid payroll subscription. Having a valid payroll subscription is important and required for sending a payroll.
  4. You need to reset your router to default settings if you can’t access a secure website like Google.
  5. Make sure to use the QuickBooks in Single User mode. You can click on the File menu and then switch to Single User mode.
  6. Always use the newest Payroll Tax Table. You can click on Employees and then on Get Payroll Updates to click on Update.

With the knowledge of reasons and pre-requisites for QuickBooks Payroll Not Working, you can try the actual methods given below.

Unable To Run Payroll In QuickBooks Online?[Try These Solutions]

The solution to resolve your error message depends entirely on the cause of your error message. Try and understand the cause of your error message and then implement the steps of the solutions accordingly from down below:

Solution 1: Exclude Revocation

Excluding revocation from Internet Explorer can help fix the error message. You can try the measures given below:

  1. In Internet Explorer, click on Tools.
  2. Choose Internet Options and then Advanced.
  3. In the Security tab, you can uncheck “Check For Server Certificate Revocation” and “Check For Publishers Revocation”. Now, you can click on OK.
  4. You can restart your computer and then try to send the payroll data.

Attempt the next set of steps if these measures have not helped you resolve this error.

Solution 2: Restore The Advanced Settings Of IE

Restoring the advanced settings of Internet Explorer can help QuickBooks to connect to the network. Execute the measures given below:

  1. Exit QuickBooks.
  2. Click on Tools in the Internet Explorer. Now, choose Internet Options.
  3. In the Advanced tab, you can click on Restore Advanced Settings.
  4. In the settings, verify that the Use TLS 1.1 and Use TLS 1.2 should be unchecked. Also, make sure that the Use TLS 1.0 should be checked.
  5. Click on OK and exit the Internet Explorer.
  6. Finally, you can restart your system and attempt to send the payroll data.


You can fix QuickBooks Payroll Not Working error message after reading this blog. Make sure to implement all the measures mentioned in this blog with precision. Also, go through the causes and the pre-requisites of the error message given in this blog. Understanding them is equally important.

You can reach out to a team of QuickBooks Professionals at (1-855-948-3646) if you have any queries or doubts over the troubleshooting steps of this error message.

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