Learn How 24Seven’s Customer Support System Meets Retailers Expectations Consistently

Besides having a great product that boosts profits and eliminates unnecessary costs, 24Seven Commerce also invests in customers’ success and prioritizes building lasting relationships with them.

We value your time, so we provide the necessary resources and support over multiple channels and ensure we go out of our way to meet and exceed your expectations.

Here’s how:

  • Customer-first mindset: We check all the boxes of customer expectation — availability, partnership, accuracy, and advice — when it comes to great customer service. In other words, we support you even after you’ve made the purchase and actively work towards training and educating you after understanding your business needs.
  • Robust ticketing system: Our ticketing system streamlines all communication channels and brings full visibility to the issue you’re facing. That means you get your queries and issues resolved promptly every time.
  • Quick response time: As mentioned earlier, we value your time and are investing in your success. So, our Support Team strive to respond to your issues and resolve them as quickly as possible.
  • Regular follow-ups: Our Customer Support Managers regularly follow up with you after the service to ensure that your issue is resolved, so you can always respond to them in case the solution we suggested didn’t work for you.
  • 9% Server uptime guarantee: 24Seven servers are monitored 365 days a year, creating a secure and reliable service that you can depend upon. Our highly skilled technical team ensures that you are up to date with the latest technologies and security requirements for running a successful web business. You can read more about these terms and conditions here.
  • Multi-channel communication: Our support is available through Email, Chat, Phone, Skype, and WhatsApp. So, you can choose your preferred channel to contact us and resolve your issues.
  • Flexible hours: Our customers are situated in different time zones, so we’ve made our customer service timings highly flexible to accommodate them.
  • Regular feedback: We strive to improve our customer service to meet your needs faster and better. That’s why we get regular feedback from you through customer surveys.

Wrapping up

At 24Seven Commerce, we prioritize our customers and their growth and ensure that we do everything to leave a great impression on them and help them grow their business.

You can check out our case studies to further understand how our impeccable service has helped many businesses expand their outlets, streamline their operations, and sell on multiple channels seamlessly.

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