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Marketing Management Project on Chocolates

Chocolates are one of the most popular and loved products in the world. They have a wide range of varieties, flavors, shapes, and sizes. Chocolates are not only delicious but also have many health benefits, such as improving mood, reducing stress, lowering blood pressure, and preventing cardiovascular diseases. Chocolates are also used as gifts, rewards, and tokens of appreciation.

In this article, we will present a marketing management project on chocolates, which is based on the guidelines issued by CBSE for class 12 business studies students. We will cover the following aspects of marketing management:

  • Product identification and selection
  • Market survey and analysis
  • Marketing mix
  • SWOT analysis
  • Marketing strategies

Product Identification and Selection

The first step of marketing management is to identify and select a product that has a potential demand in the market. For this project, we have chosen to launch a new brand of chocolates called Socolatte, which is a local chocolate product made from organic cocoa beans grown in Pidie Jaya, Indonesia.

Socolatte is a premium chocolate brand that offers high-quality chocolates with natural ingredients and no artificial flavors or preservatives. Socolatte has four main product lines: dark chocolate, milk chocolate, white chocolate, and flavored chocolate. Each product line has different variants, such as plain, nuts, fruits, spices, etc.

Socolatte aims to target the niche market of chocolate lovers who are looking for authentic, healthy, and ethical chocolate products. Socolatte also wants to promote the local culture and economy of Pidie Jaya by using its cocoa beans and supporting its farmers.

Market Survey and Analysis

The second step of marketing management is to conduct a market survey and analysis to understand the needs, preferences, expectations, and behavior of the customers. For this project, we have used both primary and secondary data sources to collect information about the chocolate market.

The primary data sources include questionnaires, interviews, focus groups, and observations. We have distributed questionnaires to 100 potential customers in various locations, such as malls, schools, colleges, offices, etc. We have also interviewed some chocolate experts, retailers, wholesalers, and competitors. We have conducted focus groups with different segments of customers, such as children, teenagers, adults, etc. We have observed the buying patterns and consumption habits of customers in different outlets.

The secondary data sources include books, journals, magazines, newspapers, websites,
and statistics. We have referred to various sources to get information about the chocolate industry trends,
and threats.
We have also used online tools such as Google Trends,
Keyword Planner,
and Social Media Analytics to analyze the online behavior and interest of customers.

Marketing Mix

The third step of marketing management is to design a marketing mix that consists of four elements: product, price, place, and promotion. The marketing mix is the combination of strategies and tactics that a company uses to achieve its marketing objectives. For this project, we have developed the following marketing mix for Socolatte:


As mentioned earlier, Socolatte is a premium chocolate brand that offers high-quality chocolates with natural ingredients and no artificial flavors or preservatives. Socolatte has four main product lines: dark chocolate, milk chocolate, white chocolate, and flavored chocolate. Each product line has different variants, such as plain, nuts, fruits, spices, etc.

Socolatte differentiates itself from other chocolate brands by emphasizing its authenticity, healthiness, and ethicality. Socolatte uses organic cocoa beans grown in Pidie Jaya, Indonesia, which are sourced directly from local farmers who practice sustainable farming methods. Socolatte also supports the local community by providing fair trade prices, training, and social programs.

Socolatte aims to provide a satisfying and indulgent chocolate experience for its customers. Socolatte chocolates have a smooth texture, a rich taste, and a distinctive aroma. Socolatte chocolates are also packaged in attractive and elegant boxes that reflect the brand’s premium image and quality.


Socolatte adopts a value-based pricing strategy that reflects the perceived value and quality of its products. Socolatte charges a premium price for its chocolates compared to other brands in the market. However, Socolatte also offers discounts and promotions during festive seasons and special occasions to attract more customers and increase sales.

Socolatte’s pricing strategy is based on several factors, such as the cost of production, the demand and supply of the market, the competition level, and the customer segment. Socolatte targets customers who are willing to pay a higher price for a superior chocolate product that meets their needs and preferences.


Socolatte uses a selective distribution strategy that involves selling its products through limited and exclusive channels. Socolatte sells its chocolates through its own online store, as well as through selected supermarkets, department stores, specialty stores, and gift shops. Socolatte also has its own flagship stores and cafés in major cities where customers can enjoy its chocolates and other products.

Socolatte’s distribution strategy is based on its target market, product positioning, and brand image. Socolatte wants to reach customers who are looking for premium and authentic chocolate products that are not easily available in the market. Socolatte also wants to create a strong brand presence and awareness by having its own physical outlets and online platforms.


Socolatte uses an integrated marketing communication strategy that involves using various promotional tools and channels to communicate its brand message and value proposition to its target audience. Socolatte uses the following promotional mix:

  • Advertising: Socolatte uses both online and offline advertising to create awareness and interest in its products. Socolatte uses digital media such as social media platforms (Facebook,
    etc.), video platforms (YouTube,
    etc.), blogs,
    and influencer marketing to reach its online customers. Socolatte also uses traditional media such as print media (newspapers,
    etc.), outdoor media (billboards,
    etc.), radio,
    and television to reach its offline customers.
  • Public relations: Socolatte uses public relations to build a positive image and reputation for its brand. Socolatte engages with the media,
    the public,
    and other stakeholders through press releases,
    and corporate social responsibility initiatives. Socolatte also participates in trade fairs,
    and awards to showcase its products and achievements.
  • Sales promotion: Socolatte uses sales promotion to stimulate sales and encourage trial and repeat purchases of its products. Socolatte offers discounts,
    free samples,
    loyalty programs,
    and sweepstakes to attract new customers and retain existing customers.
  • Personal selling: Socolatte uses personal selling to persuade customers to buy its products and provide after-sales service. Socolatte has a team of sales representatives who visit potential customers such as retailers,
    and corporate clients to present the features and benefits of its products and negotiate prices and terms of sale. Socolatte also has a team of customer service representatives who handle customer inquiries,
    and feedback through phone calls,
    and live chats.
  • Direct marketing: Socolatte uses direct marketing to communicate with individual customers directly and personally. Socolatte uses email marketing,
    text messaging,
    and direct mail to send personalized messages and offers to its customers based on their preferences
    and purchase history.
    Socolatte also uses online tools such as webinars
    and podcasts
    to educate
    and inform
    its customers about its products
    and industry trends.

SWOT Analysis

The fourth step of marketing management is to conduct a SWOT analysis that identifies the strengths, weaknesses, opportunities, and threats of the company and its products. A SWOT analysis helps to evaluate the internal and external factors that affect the performance and potential of the company. For this project, we have conducted the following SWOT analysis for Socolatte:

Strengths Weaknesses
  • High-quality and natural chocolate products
  • Authentic and ethical brand image
  • Innovative and diverse product range
  • Premium and attractive packaging
  • Value-based pricing strategy
  • Selective and exclusive distribution channels
  • Integrated marketing communication strategy
  • High production and distribution costs
  • Limited market share and customer base
  • Low brand awareness and recognition
  • High dependence on cocoa supply and price fluctuations
  • Lack of economies of scale and scope
  • Low bargaining power with retailers and wholesalers
  • Limited online presence and engagement
Opportunities Threats
  • Growing demand for premium and healthy chocolate products
  • Rising disposable income and urbanization in emerging markets
  • Increase in online shopping and delivery services
  • Expansion into new markets and segments
  • Diversification into new product categories and services
  • Partnerships and collaborations with other brands and organizations
  • Social media marketing and influencer marketing