Patient Appointment Scheduling Software | XyberMed

The pandemic may be over, but its impact will last for years. It has revolutionized the way we work, the way we celebrate, the way we socialize, and the way we go about our daily tasks. From the global adoption of telecommuting to the push for e-commerce, the world now believes in digital supremacy.

The sector that has been most affected is healthcare. From mRNA vaccines to test kits, the healthcare industry has seen countless new trends leading the way into the future. Every day we see a new healthcare mobile app or startup appear on the market.

While all industries are moving online due to social distancing measures, the healthcare industry still follows manual procedures for tasks that should have been automated much earlier. One such procedure is patient appointments. Due to patient privacy and HIPAA regulations, the healthcare industry has not been very successful in automating these tasks. There are some software companies and applications that offer patient appointment scheduling services/solutions, but the industry has not yet matured.

There are numerous advantages to adopting patient appointment scheduling software. Hospitals and healthcare professionals can increase their productivity and efficiency, as well as save costs. Patients and customers also benefit from the ease of scheduling appointments, which otherwise proves to be a major headache.

In this guide, we will tell you about the advantages and potential shortcomings of patient appointment scheduling software.

What is patient scheduling software?
Patient scheduling software, more commonly known as patient appointment scheduling software, is a tool that helps healthcare professionals and their clients schedule appointments online. Instead of physically visiting the clinic, you simply open an app and book an appointment like an Uber.

But it’s not as simple as booking an Uber. There are regulations involved. There are certain regulatory bodies that you have to get approval from to launch a business like this. This is the reason why we don’t see these types of apps.

However, there are still some apps in the market that offer appointment scheduling services to both physicians and patients. Some examples are 10to8, Picktime, Sagenda, and Setmore.

These companies offer services such as appointment scheduling to patients, which helps them book appointments with their doctors without having to physically visit the clinic. They also provide services to physicians, giving them the freedom to deal with patients directly. In short, they provide a platform for doctors and patients to interact and book appointments seamlessly.

6 benefits of appointment scheduling software
Here are the top 6 benefits of using appointment scheduling software:

Time savings.
The biggest benefit after using appointment scheduling software is that you save time. Instead of visiting a clinic, or having to call people to schedule appointments, you just log into an app and choose from a list of available times.

Ideally, that app will have a list of available time slots for each of the doctors. You can choose the time slot that best suits your needs, and simply visit the doctor directly afterward. As a physician, you don’t need to hire a customer service employee or repeatedly communicate your availability. The app will do it for you. It will save you a lot of time, and also avoid overbooking or cross-booking.

Increase in new patients
In a normal setting, the patient has to phone the doctor to make an appointment. Some people are introverted and avoid making phone calls. They find it difficult to communicate, especially when the problem they are facing is psychiatric/psychological. But if an app is introduced, there will be more chances that such people will make an appointment because of the ease provided by the app. This way, doctors will be able to serve and help more clients who were not calling on the phone because of doubts or whatever.

In addition, there are some people who face problems such as depression or social anxiety. The last thing these patients would do is call on the phone to talk to a customer service representative. Having an app that helps them schedule an appointment seamlessly, without having to talk to anyone, would be of great help to them. In addition, online scheduling helps people get in touch with healthcare providers quickly.

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