QuickBooks Has Stopped Working – What to do?

QuickBooks has several mistakes. The reason is that there may be a software update that you have failed to install, and this can create issues like QuickBooks windows 10 error. QuickBooks has stopped working error messages appears on your window when user attempt to open QuickBooks Desktop. QuickBooks Windows 10 error is a very commonly occurring issue in the software.

Reasons for “QuickBooks Has Stopped Working”


  • Corruption on the hard drive.
  • Sales and Customers
  • When the Windows operating system is damaged
  • Due to damaged QuickBooks Desktop installation or program files.
  • Missing of QBWUSER.INI file.

Methods to Fix “QuickBooks Has Stopped Working” Issue?

Step 1: Reboot and Temporarily Disable your Anti-virus Program

  • Reboot the system.
  • Open your QuickBooks Desktop.
  • These steps can fix the issue if it is not arising due to any major reason. If the error still occurs, attempt disabling the anti-virus. Contact an IT professional or the anti-virus’ help documentation to know how to disable the anti-virus program.

Step 2: Use the QuickBooks Install Tool


Step 3: Rename the QBWUSER.ini file

  • Rename the QBWUSER.ini file.
  • Access the folder where QBWUSER.ini is saved.
  • Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]
  • Click on “Rename” after right-clicking the QBWUSER.ini.
  • Rename the EntitlementDataStore.ecml file.
  • Open a sample company file if the program opens after renaming either EntitlementDataStore.ecml or QBWUSER.ini.

You need to open the file after copying to a various folder if the sample file is accessible but the company file is not. If you are able to access the company file from a different location then there is a possibility that the problem is occurring due to the folder permission or the damaged folder.

QuickBooks has stopped working error


Step 4: Create a new Windows Admin User

Design a new user account in Windows by following the steps given by Windows.


Step 5: Reinstall using Clean Install

Uninstall QuickBooks via Programs and Features and reinstall it. The problem might be resolved.
The users who installed the Anniversary Update of Windows 10, QuickBooks has stopped working issues occurs. You can also follow the below steps to resolve this issue yourself. If you are connecting with the same issue, then attempt to contact QuickBooks customer.

  • Move to Control Panel and select Windows Firewall.
  • Click ‘Advanced Settings’ followed by ‘Outbound Rules.’
  • Click on the ‘New Rule’ button, choose the ‘Program’ checkbox and select click on ‘Next.’
  • Click on ‘This Program Path’ checkbox and copy the location of QuickBooks.
  • Select ‘Block the connection’ and check Private, Public and Domain.
  • Rename it and click on Finish.

These above-shown methods will resolve your issue. If you are still facing such problems with the QuickBooks, try contacting QuickBooks Support. Sometimes, the above-given steps do not fix your problems due to hardware issues, please contact our QuickBooks Customer Care.



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