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NEW QUESTION 32
A consultant has been hired to integrate a client’s phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

  • A. Call Center Definition File creation
  • B. CTI Adapter configuration
  • C. Lightning Console enablement
  • D. Service Console case creation configuration

Answer: A,B

 

NEW QUESTION 33
Universal Containers had tech support and general customer teams that use unique service console applications.
Which two configuration should a consultant use when deploying the console?

  • A. Assign user to public group with access to the service console app
  • B. Assign users a profile with access to the service console app
  • C. Assign users a permission with access to the service console app
  • D. Assign users a sharing rule with access to the service console app

Answer: B,C

 

NEW QUESTION 34
To manage the publishing lifecycle for articles in Salesforce Knowledge, the contact center director wants to provide article with various publishing capabilities. Whatconfiguration should be recommended to meet this objective?

  • A. Assign article managers to public groups and specific article actions to each group.
  • B. Assign article managers to publication teams and specific article actions to each team.
  • C. Assign article managers to publication teams and specific publication states to each team.
  • D. Assign articlemanagers to public groups and specific publication states to each group.

Answer: A

 

NEW QUESTION 35
Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. Support agents need quick-view-only access to an external database the stores over 100,000 known product bugs logged by the product engineers. Which solution should a consultant design to meet this requirement? (Choose 2)

  • A. Create a custom product bug object and import data into Salesforce
  • B. Use Bulk API to load the product bug data into Salesforce
  • C. Use Web Services API to integrate the external database with Salesforce
  • D. Display product bug data in Salesforce via a Visualforce page (or use Lightning Connect)

Answer: C,D

 

NEW QUESTION 36
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