Scope of Earning in Hotel Management

A cardinal part of hospitality industry, hotel management is one of the most sought after career option today. With globalization gaining ground, hotel management industry has also gone global, offering plethora of opportunities to make it big. As hotel chains are expanding in various big and small cities, the requirement for trained hotel management professionals, particularly in managerial positions, is huge. The managerial positions in multiple realms of Hotel Management require professionals who can keep their cool even in the most challenging situations. In order to work in top-level or middle-level management, candidates must have requisite degrees preferably including that in travel management, along with specific skill-sets, training and experience. Here, we provide an overview of various managerial positions in the sphere of Hotel Management.

General Manager

To put in a nutshell, General Manager is the captain of the ship. He oversees the efficient and profitable running of the hotel or lodging property. The general manager is responsible for the overall running of the hotel. In most cases, the general manager is the direct link between the owner and hotel operations.

Responsibilities of a General Manager:

  1. To have in place a plan to organize accommodation, catering, and other hotel services for all the guests and clients.
  2. To oversee the promotion and marketing campaigns for the business.
  3. To make plans, manage budgets and financial documents, and have overall control over the expenditure of the hotel.
  4. To ensure the maintenance of statistical and financial records.
  5. To set sales and profit targets and make strategies on how to achieve them.
  6. To analyze the sales figures of the hotel.
  7. To make key hiring decisions, especially in recruiting to high-level positions.
  8. To devise work schedules for individuals and teams.
  9. To meet and greet the customers whenever the need arises.
  10. To act as a final point of resolution for all customer complaints and comments.
  11. To troubleshoot any and every problem.
  12. To deal with all the contractors and suppliers.
  13. To carry out time as well as surprise inspections.
  14. To ensure that the hotel complies with licensing laws, health and safety, and other statutory regulations.

A general manager usually earns in the range of 14-60 lakhs per annum as per experience and property norms. It also depends upon the performance and progression of the individual.

Resident Manager

A resident manager is a manager who lives on the hotel property and is usually the second in command. He is on-call any time of day or night, and his purpose is to assist the General Manager with the smooth and profitable running of the hotel. At small budget properties, normally, a general manager is assigned the duties of a resident manager.

Responsibilities of a Resident Manager:

  1. To assist the general manager in running the hotel.
  2. To look into the financials matters of the hotel which include forecasting of the annual budget of the hotel and training staff to correctly deal with the financial side of the customer service.
  3. Setting a good example of service excellence to those under his authority
  4. Training staff to meet service standard requirement
  5. Preparing and carrying out detailed marketing and sales plans
  6. Dealing with potential security problems and safety hazards
  7. Resolving on-site issues at the hotel (relating to guests, employees or the property)

A resident Manager may earn around 12-18 lakhs per annum in a 4-5 star property depending on the experience and skills.

Front Office Manager

A front office manager is tasked with making sure that the front office- the place where the guests first come in contact with the hotel and staff- runs smoothly and effectively. The front office manager is responsible for ensuring that the front office activities are in order. He is tasked with the preparation of monthly reports and budget for the front office department.

The key skills required for a Front Office Manager are diplomacy and the ability to communicate, firm leadership skills, ability to multitask, prioritise and manage time, the ability to perform under pressure, and high motivation.

Duties & Responsibilities of a Front Office Manager:

  1. To oversee the training and working of all the front office personnel
  2. To take part in the hiring process of front office personnel.
  3. To supervise and divide the workload at the front office during different work shifts.
  4. To maintain the control of the master key.
  5. To check the cash counter and verify bank deposits at the end of each shift.
  6. To take steps to maximize revenue and occupancy by reviewing status daily.
  7. To monitor all special guests at the hotel and handle their legitimate requests.

A front office manager usually earns around 8-10 lakhs per annum salary, depending on experience and performance.

Executive Housekeeper

The position of Executive Housekeeper is a supervisory job. The management position frequently required the Executive Housekeeper to handle scheduling duties and housekeeping systems that fit the needs of the establishment and its guests. As the in-charge of the housekeeping department in the hotel, the Executive Housekeeper can hire or discharge, plan and assign work assignments, train the newly recruited employees in the department, and much more. He is also responsible for preparing the budget for his department and justifying it whenever asked.

Responsibility and Authority of Executive Housekeeper:

  1. To ensure cleanliness, orderliness, and appearance of the entire Hotel.
  2. To ensure that all the hotel rooms are maintained as per company standards.
  3. To prepare the Annual Housekeeping Budget.
  4. To ensure responsibility for the stock needed for guest supplies, cleaning supplies, linen, and uniform.
  5. To ensure paying particular attention towards organizing pest eradication activities.
  6. To ensure assistance to the purchasing department in selection of the best suppliers for housekeeping related items.
  7. To organise on-the-job training for those working in the housekeeping department.
  8. To undertake a daily inspection of public area and the locker rooms for the employees.

Executive Housekeeper may earn around 5-8 lakhs per annum, which can go up to 12 lakhs per annum depending upon experience and skills.

Food and Beverage Manager

F&B plays a significant role in ensuring a good experience for the guests at the hotel, making the role of F&B manager extremely significant. He is responsible for forecasting, planning, and controlling the ordering of food and beverage (drinks) for the hotel. The financial plan for the department would also be his responsibility. He has to strike the fine balance between purchasing too much and too little.

Responsibilities of Food and Beverage Manager:

  1. To take up the financial responsibility of purchasing F&B stock.
  2. Work closely with the kitchen staff and contribute to the design and update of menus for restaurants.
  3. F&B managers also play a key role in recruiting, hiring, training, evaluating and terminating F&B staff, if and when needed
  4. Responsible for maintaining high standards in customer service, especially whenever the guests visit restaurants or order food or beverages in their rooms.

F&B Manager can earn anything between 6-18 lakhs per annum, depending on the revenue generation from banquets, clubs, restaurants, etc.

Executive Chef

The Executive Chef is the undisputed in-charge of the kitchen. Anything coming in or going out from the kitchen is under his watch. The job of an executive chef is to share their knowledge and experience with employees under them, delegate tasks, and ensure the quality of all food produced in the kitchens. Irrespective of the size of the kitchen and the number of staff working in the kitchen, executive chef will have the responsibility of resolving any problems efficiently to serve exceptional cuisine.

Responsibilities of Executive Chef:

  1. To ensure freshness of food, coordinate the activities of all the cooks, brainstorming on the best presentation of food, ensuring the utmost quality of each meal.
  2. To inspect all the kitchen equipment for cleanliness, and to monitor the sanitation policies used in the kitchen.
  3. To oversee the daily operations of a kitchen, but his duties would often go well beyond the kitchen since he will also work to develop new recipes, plan the changes in the menu, hire or train food preparation workers, maintain food supplies inventory, follow food budget and other administrative work as and when required.

An executive chef may earn from 12-24 lakhs per annum depending on the experience and expertise.

Apart from the above mentioned, there is a Human Resource Manager, Sales Manager, Banquet Manager, Accounts Manager, etc.

 The article is provided by UEI Global Education – Rated as Best Hotel Management Institute in Chandigarh.

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