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NEW QUESTION 49
The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) for a customer. Which tasks should be completed prior to UAT? (Choose 2)

  • A. Verification that sample data has been loaded
  • B. Verification of the production migration checklist
  • C. Approval of test scripts from the business lead
  • D. Fund customer approval on training materials

Answer: A,C

 

NEW QUESTION 50
Which native Service Cloud solution is used for case satisfaction surveys?

  • A. Create a Web-to-case form with a custom case type of survey
  • B. Check the survey option in the case settings
  • C. Enable the case survey auto-response rule
  • D. Enable the case survey option on the case object

Answer: A

 

NEW QUESTION 51
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

  • A. Periodic maintenance windows
  • B. Server hardware infrastructure rebuilds
  • C. Highly available telecom solution
  • D. System software restore after an outage

Answer: A,C

 

NEW QUESTION 52
Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. All members of staff use a standard build for desktop computers and the IT department has indicated that they are unable to produce a custom desktop build for the call center staff. Which solution should a consultant recommend?

  • A. Build an adapter using the telephony vendor’s toolkit.
  • B. Implement an adapter using the Telephony API.
  • C. Move to a cloud -based telephony system.
  • D. Implement an adapter built on Open CTI.

Answer: D

 

NEW QUESTION 53
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