ServiceNow bi-directional integration
To stay up with technological improvements and evolving customer expectations, businesses have transferred their core business processes to cloud-based platforms. Even though there are a plethora of cloud platforms offering various solutions, many businesses choose platforms that meet specific requirements. As a result, while businesses may use ServiceNow for IT, they may also use Workday for human capital management. Integrating ServiceNow allows the two programs. This is to communicate in real-time, reducing inefficiencies and system gaps.
Bi-directional integration
Bi-directional Integration is a type of integration testing that incorporates both top-down and bottom-up testing.
With a track record of providing Bi-directional testing projects, custom software development services provide the highest quality of deliverables from the start of the software development process.
Bi-directional integration testing is a type of incremental testing that is done vertically. You can use it in the computer software development process. This is to verify the bottom and top layers, as well as the integrated system.
It isolates the user interface while also testing the very lowest level functionalities using stubs and drivers.
Integration testing
Bi-directional Bottom-up and top-down testing are combined in integration testing.
Bottom-up testing is a method of integrating and evaluating lower-level modules.
This approach is repeated until the top-level component of the hierarchy is examined. It enables custom software development services to detect flaws quickly and efficiently.
Top-down testing is a procedure in which the top integrated modules are tested first, and then the procedure is repeated until the associated module is completed.
Top-down testing makes it simple for developers to locate the missing branch connection.
Bidirectional testing procedure:
Bottom-up testing begins with the middle layer and progresses to the top layer. For a large system, the bottom-up strategy begins at the subsystem level and works its way up.
Top-down testing begins at the middle layer and works its way down. For a large system, a top-down strategy begins at the subsystem level and works its way down.
For the intermediate layer, a big band method is used. Bottom-up approaches go upwards and top-down approaches go downwards from this stratum.
Bidirectional Splunk On-Call ServiceNow Integration
Receiving and amending tickets does not need to interrupt your workflow. You can spend more time working on problems and less time moving tickets through the queue with the most recent Splunk On-Call to ServiceNow bidirectional interface. This way, you’ll be able to react quickly to an occurrence, interact in real-time, and obtain solutions more quickly.
The bidirectional Splunk On-Call ServiceNow connector keeps track of incidents and tickets. You can then undertake rigorous post-incident reviews utilizing this detailed event history to ensure that on-call incident management improves over time.
ServiceNow has tickets for Splunk On-Call.
- Combine real-time incident response tools with precise ticket tracking to create a complete solution for on-call incident management.
- During a battle, prioritize real-time reaction and collaboration while lowering MTTA/MTTR by updating ServiceNow tickets automatically.
- By centralizing monitoring data, on-call scheduling, and alerting, you may gain a better understanding of infrastructure health and keep cross-functional teams informed during an incident response. Conduct extensive post-event reviews using ‘ whole incident history and ServiceNow’s complete incident history.
State Mapping of Incidents
Because of the state mapping, you set up in Splunk On-Call, ServiceNow, and Splunk On-Call will be in sync. When the status of one system changes, the status of the other system is updated as well.
To edit Splunk On-Call incident states, click the Edit Integration button after saving. Change your ServiceNow Connection Details here as well.
Mapping of ServiceNow Assignment Groups
After validating credentials, you can map Splunk On-Call Escalation Policies. Then you can map escalation to ServiceNow Assignment Groups. This will allow you to update the Assignment Group in ServiceNow or indicate where an incident will go when submitted from ServiceNow when sending an issue via Splunk On-Call.
Once the mapping is set, the ServiceNow Assignment Group field will be changed based on the Escalation Policy being paged. If an event is routed to another Escalation Policy, this field will be modified. If the event reroutes to a specific user, the assignment group will be cleared. The updating of an assignment group in ServiceNow does not affect paging.
Mapping of Users
All available users will be synced across the systems based on an email match when clicking save on the modify integration page or when acting on an incident.
It is updating the ServiceNow “Assigned To” field.
The Assigned To field in ServiceNow will be assigned to the first user who acknowledges an occurrence. If the incident returns to a triggered state, the field will be filled by the next person to acknowledge it.
Splunk On-Call Fields to ServiceNow Available Fields Mapping
The fields shown below are pre-configured and ready to use right away. close code, close notes, work notes, short description, description, state, assignment group, assigned to, and resolved by are all variables that might be used to address a problem.
The rules engine can set all the above fields using the following syntax.
ServiceNow Field <field name>. The integration mapping should manage the assignment group, state, work notes, short description, description, assigned to, and resolved by automatically. Fill-in-the-blank fields vs. fill-in-the-blank fields
Mandatory fields can be added to a ServiceNow issue using the syntax ‘set ServiceNow field name> to new value> ‘in a rule. Use the syntax ‘$ field name ‘to dynamically assign the value depending on an alert field in Splunk On-Call.
Because the app only preconfigures a few fields out of the box. Besides, it includes mapping additional fields in ServiceNow requires further setup.
Set Logic for Incidents and Fields to be Sent to Splunk On-Call
ServiceNow will automatically send the fields assigned to, assignment group, caller id, category, description, number, priority, short description, state, subcategory, and sys id to Splunk On-Call. If you want to include more fields than those specified above, use a comma to separate custom fields, and they’ll show up in the alert payload in Splunk On-Call.
When incidents are automatically routed from ServiceNow to Splunk On-Call, use “Incident Rules” to specify custom logic.
Advantages:
- This strategy is beneficial for large projects with multiple projects. When a spiral model is used for development, each module is the size of a system.
- The top-down and bottom-up approaches both begin at the beginning of the schedule.
- For doing both techniques of testing at the same time or one after the other, greater resources and large teams are required.
Disadvantages:
- Because a lot of testing is done, it reflects a relatively high cost of testing.
- It’s not suitable for smaller systems with a high degree of dependency between modules.
- Modules are discrete systems that handle different domains, hence different skill assessments are required for testers at different levels.
Conclusion
You must first determine which subset of roles your instance needs and then add them to the service user account. It’s a simple test to see if this is the case by temporarily introducing the ‘admin’ role, which inherits all other roles. Then put the system to the test. If everything goes according to plan, you’ll need to identify and add specific roles or roles subsets. You can learn more about bi-directional integration through ServiceNow online training.