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NEW QUESTION 34
Which two components must a script be associated with to run? (Choose two.)

  • A. Media Routing Domain
  • B. Dialed Number
  • C. Skill Target
  • D. Call Type
  • E. CED

Answer: A,B

 

NEW QUESTION 35
What is the goal of identifying a call type?

  • A. to ensure the correct Skill Target is selected
  • B. to ensure the call reaches the agent in the correct queue
  • C. to ensure the contact is handled by the correct CCE Routing Script
  • D. to ensure the call goes to the correct MRD

Answer: A

 

NEW QUESTION 36
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

  • A. customizes the visual presentation of the reports
  • B. allows different groups of users to configure APIs based on their roles
  • C. allows agents to re-skill to a different skill group or team
  • D. obtains data from the base solution’s database, known as Data Sources
  • E. automates Text to Voice Bot Configurations

Answer: B,D

 

NEW QUESTION 37
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