The Best Questions to Ask When Hiring a Security Company

They say that you can’t judge a book by its cover. But in the case of security companies, you definitely can. A lot of clients hire us on their first meeting based on our appearance and the kind of car we drive to get there. Not all security company representatives are suited to this line of work. We often see people with no business representing a security company, but they do anyway; it’s that easy. Security is a very specialized field with many specific terms, standards and practices. It is easily accessible to the general public, but not everyone understands it well enough to operate as an intermediary between the client and the security service provider. This poses some challenges when hiring a security firm or deploying one’s own staff on site. As an owner or manager, you must vet potential partners before signing contracts or handing over any money. The same goes for anyone else involved in this decision-making process, like the HR department or other executives. The following questions will help you identify which security company should be contracted and which ones should be disqualified from further consideration:




How many people will be involved in the event?


Some security company representatives will try to lowball you and deliver cheap services on site, while others will promise you the world and charge a premium price for it. It is up to you and your team to negotiate a fair price and get best security guard services. You need to contact the best security company in Canada. If you are only looking for one or two guards, you probably don’t want to hire a company that provides 24/7 services. The best way to find out how many people will be involved in your event is to ask the security company representative their standard operating procedure for a typical event. You might also want to ask about their staffing strategy and see if it aligns with your expectations.


Can you provide a detailed operational plan?


The operational plan is a document that explains how the security company and their agents will work on site. Generally, an operational plan will include the start and end times for the event, the number of security agents on site and their general duties, a venue diagram showing the locations of all agents and a chart of the event showing the areas where security will be deployed. The operational plan is often a contractual requirement, but it helps to ask about it upfront. This way, you can ensure the security company is prepared and has one to share with you.


Do you have any certifications or special licenses?


Depending on the type of event, there might be special requirements for the security company and their agents to undertake. You might have to have specific certifications or licenses, or the venue might require them. This might be the case in the US, where security companies are licensed at the state level and must maintain a certain level of financial solvency to stay in business. Other states might not require licensing, but they might require certain certifications.


Are there any special requirements for your security team?


This is very similar to the previous question, but it also covers any special requirements for the people on the ground providing security. For example, you might want to hire women-only security agents. Or maybe you want the security agents to be fluent in a foreign language. Or, perhaps you want the security agents to be minorities so they are better represented at your event. Whatever the case, make sure to ask about these things upfront, so there are no surprises later.




Hiring a security company is similar to hiring any other contractor. You will want to make sure they are licensed and insured and that they have experience working in your industry. Be sure to ask the right questions when meeting with security firms to ensure they are a good fit for your event. Keep in mind that the best way to hire the right security company for your event is to understand what you need and then communicate that to potential contractors. They will then be able to bid on your job and provide you with detailed proposals that will help you make the best decision for your event.

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