The SaaS Trial Email That Could be Costing You 30% of Customer Lifetime Value

the email that could cost you CLTV

Ron Johnson’s plan should have worked. The veteran retail strategist knew how to turn brick and mortar stores into customer magnets because he’d done it before–twice–even as retailers across the country watched foot traffic evaporate and sales plummet. But when he joined JCPenney, he went after one of the American retailer’s most popular programs: coupons. This was the pitch: Customers would no longer have to spend their time looking for deals. Instead, prices would always be low. Go to minute 1:26 on this audio to hear what JCPenney customers had to say about this idea. Why such a visceral reaction…

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