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If you are trying to play the video on Google Drive and you are facing, ‘There was a problem with this video’s error, then it can be due to the corrupt application/browser cache or wrong browser configuration. So, if you are encountering these issues, then here are the solutions given below.

Remove Browsing Data

To remove the browsing data, follow these steps:

1. Firstly, invoke the Google Chrome browser on your system.
2. After that, click on the vertical ellipsis menu icon at the top right side of the screen.
3. Then choose the More Tools option.
4. You should reach the section of the sub-menu and select the ‘Clear Browsing Data’ option.
5. Go to the Advanced section. Click on the time range option of All-time.
6. Thereafter, click on the categories option for that you would like to remove data.
7. Later, select the button of Clear Data when you have done it.
8. Now, once you verify the actions, reopen Chrome and check whether you can play the videos on Google Chrome.

Launch the Video in Different Window

Try launching the video in a new window. Here’s how you can do so.

1. You should invoke Google Drive and then choose the file of the video.
2. Then click on the vertical ellipsis menu icon at the top right side of the screen. Then choose the ‘Open in New Window’ option.
3. Now, check whether the video has begun to play.

Turn off Extensions/Add Ons of Browser

An extension could be causing the Google Drive not playing videos issue. Here is how you can disable it.

1. Firstly, invoke the Google Chrome browser then select the menu of Action.
2. Thereafter, reach the section of the sub-menu and select the More Tools.
3. Then click on the Extensions option.
4. You should switch the toggle of each extension to disable it.
5. Finally, reopen the Chrome browser and check whether the videos have begun to play in Google Drive.

Use Another Browser

Is your browser outdated or incompatible? Try a different one.

1. Firstly, you have to download another browser.
2. Now, the freshly installed browser then invokes Google Drive to look at whether you should start the videos into it.
3. In case you can, consider installing the same browser again.

Change Network Temporarily 

Perhaps your network is faulty. You can switch the network and see if the issue gets resolved or not.

1. You should use temporarily ‘switch your network’ or a reputable VPN.
2. Thereafter, check if the problem is fixed. Otherwise, you should move back to the network.

Using the Right Google Account

Are you using the correct Google account? Here’s how you can check it.

1. Firstly, open the Chrome browser and reach the upper right side of the screen.
2. Then select the ( i ) button of the account next to the vertical ellipsis menu icon.
3. After that, select the Add button and input the profile username.
4. You will see a freshly made profile on your Chrome.
5. Select the User button next to the menu of action.
6. Thereafter, click on the ‘Turn on Sync’ option.
7. Now, launch the Google Drive and then check whether the issue is fixed.

Download the File

Try downloading the video so that you can watch it. The steps are given below.

1. You should open Google Drive and then choose the video.
2. After that, select the More actions option and then choose the Download button.
3. Finally, once you download the file of video, start it via the media application of the system.

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Source :  Google Drive Not Playing Videos